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ALL STOCK ORDERS SHIPPED THIS WEEK!


Categories

Exchanges & Refunds

You may return most items within 7 days of delivery for a replacement or a full refund. We would not normally reimburse you your return postage charges unless the return is required as a result of our error (for example, you received an incorrect or defective item).  If this is the case we will refund you up to a value of £5.00.

If you return part or all of your order for a refund we would not refund the delivery charge as this part of our service to you has been completed. However, we will not charge you a new delivery charge for any replacements requested.

All items for return need to be in perfect condition with labels attached (faulty items are sent back to a different place, please see below).  You should expect to receive your refund very quickly once we receive your parcel.  Please send it to:

Turbo Swimwear
The Potters
Southfield Road
Sedbergh
Cumbria
LA10 5DR
United Kingdom

Exchange Instructions

Please take care when trying on your new swimwear.  We can only exchange items which have been tried on over the top of underwear. All swimwear must still have its labels attached.

If you would like to exchange an item please send an email to info@turboswimwear.co.uk stating:

Your Name
Order Number (IMPORTANT)
Item Name, Code and Size of the item you wish to return
Item Name, Code and Size of the item you wish to have sent in exchange

Pack up the item (it must still have tags attached) and send it to:

Turbo Swimwear
The Potters
Southfield Road
Sedbergh
Cumbria
LA10 5DR
United Kingdom

On receipt of the email we will order the exchange item.  On receipt of the returned item we will dispatch the replacement.

Faulty or Defective Items

These should be returned to the following address:

Turbo
Progrés 340
08918 Badalona (Barcelona)
Spain

Please include all your order details - You name, order number, address etc.

Refunds

If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment.

Once we have received the product(s) with labels attached and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank or postage charges that you may incur during the refund process.



Stock and Made-to-Order Swimwear
How to tell the difference ....


Stock (definitely the best choice!)


All stock items are located in the TURBO STOCK SWIMWEAR category here

All stock items have an SKU that begins with the word 'STOCK'.
E.g. STOCK79348-0508M - The letter at the end denotes the size.

All stock swimwear has the size of the item in its name.
E.g. Turbo JUNGLE Wide Strap Swimsuit Size XL

Stock swimwear is usually dispatched within one week.

Made-to-Order


Made-to-order swimwear is located in the TURBO MADE-TO-ORDER SWIMWEAR category here

All made-to-order items have an SKU that begins with a number.

E.g. 79348-0508

Made-to-order swimwear can be ordered in any size, so it's a great option of you can't find a stock design you like, in your size.

However, you will need to be very patient. We order made-to-order swimwear direct from the manufacturer, it can take weeks or even months to arrive. We always recommend that you check stock items first.